FAQ

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Top Questions

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Currently, we only ship within the continental United States. For information on where to find our products outside of the United States please email customerservice@orangecirclestudio.com.

We want you to be happy with your purchase! If you receive a damaged or defective item, we are happy to provide a replacement. Please email customerservice@orangecirclestudio.com with your name, order number, and a brief description of the issue so our team can assist you.

If you are not completely satisfied with your order, you may return eligible item(s) for a refund. Items must be returned within 30 days of purchase and in their original condition. Your refund will be issued for the original purchase price once the returned item(s) have been received and processed.

Please include the Return Authorization form that was included with your package. Customers are responsible for the cost of return shipping, as we do not provide prepaid return labels. Original shipping costs are non-refundable, and we are not responsible for returns that are lost in transit.

At this time, we are unable to offer direct exchanges. If you would like a different item, color, or style, please return your original item for a refund and place a new order for the item you would prefer.

If you have any questions about your return or need assistance, please don't hesitate to reach out. We're always happy to help!

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Please allow 5-7 business days for your order to be processed. It will be shipped out via USPS Ground, which estimates delivery within 7-10 business days. We do not offer overnight shipping at this time.

payments & safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.